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If you’re within the 14-day return period, follow the steps below.
iPhone Customers:
Sign out of iCloud. Go to Settings > iCloud, scroll down and tap Sign Out. In iOS 7 or earlier, tap Delete Account. Tap Sign Out once again, then Delete from My iPhone, and finally enter your password.
Erase and reset your iPhone. Go to Settings > General > Reset, then tap Erase All Content and Settings.
Android Customers:
Remove Google Account and any manufacturer (e.g. Samsung or Huawei) accounts.
Erase and reset your device.
Please use appropriate packaging to protect the mobile phone, as you will be liable to cover the cost of any damage to it.
Use the brown cardboard box you received the phone in or another sturdy box, padded so the phone doesn’t move around inside.
Put a return address on the box.
Put your contact name, address and telephone number inside.
Seal securely.
We recommend using an insured delivery service such as Royal Mail Special Delivery. Deliver to:
Lebara Phones Returns
c/o Exertis (UK) LTD
Technology House
Magnesium Way
Hapton
Burnley
Lancashire
BB12 7BF
