Returns

If you insert your SIM card into another phone, and it does get signal, your phone could be faulty. Please contact us to arrange an exchange or return.

If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different colour or phone for you. Please contact us to arrange an exchange.

If your order hasn’t shipped yet, we’ll return any money you’ve paid as soon as you cancel. Funds can take up to five working days to return to your account, although it can take longer depending on your bank. Contact your bank directly for updates.

If your order has shipped and you’ve returned your phone to us, please allow 14 days for any funds you’ve paid to return to your account. It can take longer depending on your bank. Contact your bank directly for updates.

As well as the phone, we require all the original contents, including the box, charger and any other accessories, all in pristine condition. If any accessories are used, damaged, or missing, you may be charged.

Please contact us as soon as possible to check the status of your return. We may be able to stop it in time.

You have 14 days to return it, so long as:

1) The phone is in a pristine condition
2) The original box and all accessories are returned undamaged
3) Any additional gift or promotional products are returned undamaged
4) You have removed any locks or passwords, and the phone is reset to factory settings

To arrange the return of your phone, please call us on 01612 350 458.