Anyone can purchase a phone with us, whether or not they are an existing customer. If you already have a Lebara sim, you can buy a SIM Free phone and put your existing SIM into the new phone when it arrives.
No. Currently, you can only purchase one phone at a time on our website. If you would like to buy more than one phone, you will need to start a new transaction for additional purchases.
We have a range of options you can choose to pay for your phone, based on what suits you best. Buy outright with a credit or debit card (We accept all major cards including American Express) or PayPal. Alternatively, you can spread the cost over 3 months with interest-free instalments with Klarna.
We have partnered with Klarna to give our customers even more ways to pay. Through Klarna, we offer customers a way to split the cost of their phone & accessories over 3 months with interest-free payments, making it even easier to afford the latest tech. You will need to have a Klarna account to use this service, but this can be set up free of charge at the payment stage if you haven’t got one already.
We offer insurance for all our handsets, which needs to be purchased in the basket along with your phone. And as an extra bonus you get the first month on us. Our insurance is provided by WCS. More information on our insurance can be found in here.
We use premium next day delivery services which require a signature on arrival. If you are not going to be home, our courier will leave you a calling card and you can pick up your item from your nearest collection point, or alternatively rearrange delivery.
Order Time: Expected Delivery
Monday to Friday before 5:30pm* Next Day
Friday after 5:30pm* Tuesday
Saturday and Sunday* Tuesday
*Subject to successful checks and stock availability. Excludes bank holidays and national holidays. For more information on weekend and bank holiday deliveries please see our Bank Holiday FAQ.
Most of our phones are brand new and include a manufacturer’s warranty. We also offer refurbished handsets to give you the best possible price. These are in pristine, like new condition and also come with a 12 month UK warranty. Refurbished handsets are clearly labelled.
At Lebara, our aim is to provide flexibility and control to our customers. All our phones come unlocked - so you are not tied down to a deal or network. You also get the option to buy SIM free or choose one of our budget friendly plans. When it comes to purchasing your new phone, buy outright today or spread the cost in 3 interest free instalments through Klarna. Total control, full flexibility.
Yes, all our phones are unlocked so you can use any network you want to, but we think they work best with Lebara.