How to Return Your Mobile - Help

iPhone Customers:

Sign out of iCloud. Go to Settings > iCloud, scroll down and tap Sign Out. In iOS 7 or earlier, tap Delete Account. Tap Sign Out once again, then Delete from My iPhone, and finally enter your password.

Erase and reset your iPhone. Go to Settings > General > Reset, then tap Erase All Content and Settings.

Android Customers:

Remove Google Account and any manufacturer (e.g. Samsung or Huawei) accounts.

Erase and reset your device.

Please use appropriate packaging to protect the mobile phone, as you will be liable to cover the cost of any damage to it.

Use the brown cardboard box you received the phone in or another sturdy box, padded so the phone doesn’t move around inside.

Put a return address on the box.

Put your contact name, address and telephone number inside.

Seal securely.

Please return your mobile to the address provided in the email. You’ll remain liable for the phone and contract until we’ve received it.

Help Menu

Returns

Step 1: Prepare Your Device

Step 2: Package Your Return

Step 3: Post Your Return