Privacy and Cookie Policy

Data Protection and Privacy Policy

We at Chitter Chatter, value the trust you place in us. That is why we insist upon the highest standards for secure transactions and customer information privacy.

Please read this Privacy Policy to learn about our information gathering and dissemination practices. It explains:

  • What personal information we collect?
    • Full Name
    • Date of birth
    • Email address
    • Mobile phone number
    • Home Telephone Number (if available)
    • Full Address details for the last 3 years
    • Credit card/debit card details
    • Bank account details

    When you use our website to order with us, you voluntarily provide us with this information:

    To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record communications. We also identify your IP address to secure our website and identify any suspicious activity.

    While you can browse our Website without providing any details, activities such as placing an order, or registering for upcoming products we do require details from you.

  • Why we collect personal information?

    Our primary goal in doing so is to process your order request in a secure and efficient way and/or to send you promotions, special offers or news about upcoming products.

    More importantly, we may not always need all the above information, so we will only collect the personal information from you that we consider necessary for processing the type of product or service you order with us or subscribe to.

  • Why we share personal information and with whom?

    We share and disclose personal information to third parties to complete and process order(s) you place with us which will involve passing them on to relevant third parties such as credit reference agencies, currently we use Pay 360 Optimise, payment gateways, mobile phone networks, insurance companies, finance companies such as Klarna as well as third party logistic companies and couriers.

    We do this to help us and our partners to make credit decisions about you, to check your identity and to protect you from fraud. We may search our own files and the files of credit reference agencies who will record any credit searches on your file. The information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated, for fraud prevention, money laundering prevention and occasionally for tracing debtors.

    If you breach any after sales agreement with us your personal data may be disclosed or passed to third parties to the extent necessary to assist recovery procedures.

    We will also pass on your personal details to mobile phone networks to enable them to set up direct debits and administer your airtime agreement. We may also carry out status checks. If you order your insurance through us, you give us permission to pass your data to relevant insurance companies.

    Under the General Data Protection Regulation (GDPR), we give you the opportunity to let us know through consent options whether you would like us and people to whom we pass your personal details to contact you by post, email, SMS and phone to recommend similar products and services and to help you renew your agreement. We will never sell your data to any third-party companies.

  • Security precautions.

    Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

    Under General Data Protection Regulation (GDPR) you have the Right to be Forgotten, which means you can ask us to remove the personal information we hold about you.

    We do not disclose your personal information to the third parties for their marketing and advertising purposes.

  • Consent procedures we have in place and about “The Right to be Forgotten” policy.

    Before we start sharing personal information from you, we provide you with information about how we would use and share your information to complete your order with us. If you wish not to disclose your personal details with third party companies we work with, you can always decide to terminate your order journey.

    Under the General Data Protection Regulation (GDPR), any individual may write to the Data Protection Co-ordinator at the address below and request a copy of the information which we hold about them. If the details are inaccurate, you can ask us to amend them.

    You may request us to remove your personal information or stop using your data or contacting you in particular ways (other than as is necessary for the performance of our obligations under our agreement or as permitted by law) by contacting our Data Protection Controller. We may also disclose your personal information if we are required to do so by law for example to the Financial Conduct Authority and other regulatory and government agencies.

  • Advertisements from third party on Chitter Chatter

    We use third-party advertising companies to serve you with ads containing special offers and/or discount coupons when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about products, promotions and services of interest to you.

  • Our contact details

    Please contact us for any questions regarding this statement.

    The Data Protection Officer
    Chitter Chatter Ltd. T/A Chitter Chatter
    Britannia House
    Pier Road
    FELTHAM
    TW14 0TW
    Phone: 0208 185 7579
    Email: [email protected]

    Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

    If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

    You acknowledge and agree to be bound by the terms of our privacy policy.